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Help Desk
We’ve added a new calculation to seller profiles! Reply rate indicates how often a seller replies to a buyer’s first message. If a seller responds to all of the replies to their ads (even just to inform the buyer that it’s not available) then their reply rate will be 100%. If a buyer responds to 8 out of 10 replies, they’ll have an 80% reply rate.
A rating will appear on a seller’s profile after they’ve received enough messages to display an accurate average. If they don’t have a rating, it’s because they haven’t received enough messages from buyers yet.
Reply rates are calculated over a seller’s entire history, so if you miss a message or two, don’t worry! It won’t affect your rating by much unless it’s a consistent trend. If your reply rating goes down, just remember to reply to each buyer in the future and your rating will go back up.
Reply rate is only counted on the opening message. If a buyer keeps replying after you’ve told them it’s not available, your reply rate won’t drop if you stop replying or block further messages.
Yes, you can! To see your own profile information:
1 Click the Navigation Menu button (appears as a person icon, K (initial) icon, or your profile photo) and select Account Settings.
2 Select Edit Profile.
3 Click View my profile on the right side of the page.
The information shown at the top of the screen will be what other members will see when clicking on your profile.