This 2017-2021 accessibility plan outlines the policies and actions that eBay Canada Ltd. and Kijiji Canada Ltd. (collectively referred to as “eBay Canada”) will put in place to improve opportunities for people with disabilities.
eBay Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”).
eBay Canada is committed to providing our customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
eBay Canada will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities, consistent with the AODA. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.
eBay Canada will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by December 31, 2017:
Should eBay Canada employ kiosks after December 31, 2017, we will take steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.
eBay Canada is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs, and to ensure that everyone who wants to use our services can do so and have a positive experience. We have done this in various ways, including:
eBay Canada is in the process of updating its websites and content on those websites to conform with the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA by January 1, 2021.
We regularly monitor and test the accessibility of our websites, and are currently working on improvements to ensure they are accessible to all users. eBay Canada will continue to:
eBay Canada is committed to fair and accessible employment practices. We will take steps to notify the public and staff that, when requested, eBay Canada will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
eBay Canada has published our commitment on our applicable websites about the availability of accessible formats and communication supports, and upon request, will provide or arrange for the provision of accessible formats in a timely manner.
We will take the following steps to notify the public and staff that, when requested, eBay Canada will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:
eBay Canada has developed and will take the following steps to implement a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability:
We will take the following steps to ensure the accessibility needs of employees with disabilities are considered during eBay Canada’s performance management, career development, advancement and redeployment processes:
eBay Canada will take the following steps to prevent and remove other accessibility barriers identified:
For more information on this accessibility plan, please contact customer service.
Accessible formats of this document are available free upon request.